Do you have feedback for us?

We welcome all feedback from any person who has used our services. You can tell us what we have been good at, what we could have done better, and how you are feeling about your care.

Go to Care Opinion to leave your feedback: Care Opinion

Customer Services and Experience Team

How to contact Customer Services and Experience Team to make a suggestion, comment or compliment, or to raise a concern or complaint

  • Email customerservices@mpft.nhs.uk and include your name, contact details and brief details of your concern.
  • Text 01785 783023 include your name, contact details and brief details of your concern.
  • Call freephone 0800 783 2865. If we are unable to take your call please leave a message with your full name and contact number.

The Customer Service Team & Experience Team will be returning calls between 9.30am to 4.00pm, Monday to Friday (excluding Bank Holidays).

For more information, visit the MPFT website.

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IMPORTANT SERVICE INFORMATION FOR THE CHRISTMAS PERIOD – PLEASE READ!

There will be some changes to our opening hours during the festive period, including some service closures.

Our service and phone lines will be closed on Christmas, New Year, weekends and bank holidays.

For service information during this time, including emergency and non-emergency help outside of our service hours, please visit our Christmas Service Information page.

Christmas Service Information